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Delete your Sarfo account

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This page explains how to delete your account in Sarfo, the personal money tracker by Sarfo (sarfo.uz) — in the app, on the web without installing anything, or by email — and what happens to your data afterwards.

Three ways to delete your account

  • In the Sarfo app: Menu → Settings → Delete account.
  • On the web, no app needed: https://sarfo.uz/app → Settings → Delete account.
  • By email: write to support@sarfo.uz with the subject “Delete my account”.

Delete in the app

  1. Open the Sarfo app and make sure you are signed in to the account you want to delete.
  2. Open the menu and go to Settings.
  3. Scroll to the bottom and tap “Delete account”.
  4. Read what will happen, save a backup if you want to keep a copy of your data, and continue.
  5. Confirm with your password. If you created the account with Google, type your email address instead.

As soon as you confirm, the account can no longer be signed in to.

Delete on the web (no app needed)

You do not need the app installed: the same option is available in the web version of Sarfo, in any browser.

  1. Go to https://sarfo.uz/app.
  2. Sign in to the account you want to delete.
  3. Open Settings.
  4. At the very bottom, choose “Delete account”.
  5. Confirm with your password (or with your email address, if the account was created with Google).
Open Sarfo on the web

Ask us by email

If you cannot sign in, you can ask us to delete the account for you.

  1. Write to support@sarfo.uz from the email address registered to your Sarfo account.
  2. Use the subject “Delete my account”.
  3. We process the request within 7 days and reply to let you know it is done.

To protect you, we delete an account only on a request sent from its registered address. If you no longer have access to that address, write to us anyway and explain the situation.

Write to support@sarfo.uz

What is deleted

  • Your account: email address, name, phone number, date of birth, country and city, time zone, language and email preferences, the link to your Google account (if any), and the sessions on all your devices.
  • All financial data synced to our servers: accounts, transactions, categories, budgets, tags, notes, scheduled payments, savings goals and settings.

How long it takes

  • Immediately: you are signed out on all devices, and the account can no longer be used.
  • Within 30 days: the account and all synced data are permanently erased from our servers.
  • Within a further 30 days: server backups that contain the data are overwritten.

What is kept

Nothing tied to your account is kept, except where the law requires us to keep specific information for longer. Standard technical server logs are deleted automatically within 30 days.

You can sign up again later with the same email address, but the data from the deleted account cannot be restored.

Data on your devices

Deleting the account does not touch the data stored on your own devices — the app keeps working with it offline. To remove it as well, on each device:

  • in the app: Settings → Data → Delete all data;
  • or uninstall the app.

If you might want the data later, export a backup first (Settings → Data).

Keep the account, delete only the server copy

Deleting a transaction, a category or a money account (such as cash or a card) in the app also removes it from our server at the next sync. To erase all of your synced data from the server while keeping your Sarfo account, email support@sarfo.uz from the address registered to it.

Questions

If something does not work, or you have questions about deletion, write to support@sarfo.uz. We complete deletion requests sent by email within 7 days and answer other requests within 30 days.

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